Who we are
Our website address is: https://duocollections.com.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who can access your data?
Your details may be shared within Duo Collections; however, we do not pass on, sell or swap your data to third parties for the purposes of marketing. Any data that is forwarded to third parties is used only to provide you with our services. Any disclosure of your personal data must be for the primary purpose of providing products or services to you in accordance with the policy, or for another specified lawful purpose.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Right to access
You have the right to request information on the personal data that Duo Collections holds about you. You are entitled to know what personal information we are processing, why we have processed it, and whether we have shared your personal information. You may exercise your right to request access and to obtain copies of any personal data we have collected from you, and request that your personal data be provided to you in a format that can be easily read.
You can contact our Data Protection Officer using the contact details in the contact section of this policy and we will provide you with your personal data via email.
Right to erasure
You have the right to erase any personal data processed by Duo Collections at any time except for in the following situations:
- You have an ongoing matter with our customer service team;
- You have an open order which has not yet been shipped;
- You are suspected of a crime, and the personal data that Duo Collections holds is to be used as evidence in connection with that crime.
Right to object
You have the right to object to the processing of your personal data that is done based on Duo Collections’ legitimate interests. Duo Collections will not continue to process the personal data unless we can demonstrate a legitimate ground which overrides your interest and rights, or due to legal claims.
You also have the right to object to direct marketing. You can opt out from Duo Collections’ direct marketing by following the instructions contained in each marketing email.
Right to restriction
In limited circumstances, you have the right to request that Duo Collections restricts the processing of your personal data. These circumstances include:
- If you object to a processing based on Duo Collections’ legitimate interest, in which case Duo Collections’ shall restrict all processing the data pending the verification of the legitimate interest;
- If your personal data is incorrect, in which case Duo Collections will restrict the processing of your data pending verification of the accuracy of your data;
- If the processing is unlawful, in which case you can request restriction of your personal data as opposed to deletion;
- If Duo Collections no longer requires your personal data but it is required by you to defend legal claims.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
You may request for your personal data or if you have any questions relating to Duo Collections’ Data Protection and Privacy Policy, please contact our Data Protection Officer via our contact form (“https://duocollections.com/contact-us/”) or by post to
Duo Collections
18 Yishun Ave 9,
#02-25
Junction Nine
Singapore 768897
Exchange policy
Items bought are non-returnable.
Items bought at the physical shop at Junction Nine is exchangable within 7 days of purchase.
Items bought from duocollections.com is exchangable within 3 days of receipt. Do contact us through the Contact Us page if you need to do any exchanges.
All Masks bought is non-returnable and non-exchangable due to hygiene purposes.
Items policy
While we aim for excellence for our products, do note that colours may differ slightly due to lighting and colour settings.