Privacy Policy

Last updated: 27 Sep 2024

Who we are

Our website address is: https://duocollections.com.
Facebook page is : https://www.facebook.com/duocollections
Instagram Page is: https://www.instagram.com/duocollections/?hl=en
Tiktok Account: https://www.tiktok.com/@duocollectionssg

What personal data we collect and why we collect it

We Duo Collections(“Company”, “us”, “we”, “our” or “ours”), understand the importance of personal data (“Personal Data” refers to any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual) and sensitive personal data which includes but is not limited to, information pertaining to the physical or mental health or condition of an individual and religious beliefs, or any other sensitive personal data (“Sensitive Personal Data”) as defined under the applicable regulations, guidelines, orders made under the Personal Data Protection Act 2012 and any statutory amendments or re-enactments made of the Personal Data Protection Act 2012 from time to time (collectively referred to as the “PDPA”). We endeavor to protect Personal Data through our compliance with the PDPA, and this privacy policy for processing of personal data (“Privacy Policy”), and by appropriately processing the Personal Data of our customers, applicants for potential employment or recruitment activities by the Company, vendors and suppliers, and users of our website or application software.
We will collect Personal Data and Sensitive Personal Data during your course of dealings with us in any way or manner including pursuant to any transactions, any event and/or communications made from/with us in an appropriate manner not limiting to using for performance of contract, entering into contract, legal obligation, vital interests, and administration of justice;

We will inform you regarding the purpose of use for your Personal Data and Sensitive Personal Data, and use such information within the scope of such lawful, direct purpose and/or for secondary purposes;

We will take necessary and appropriate measures to safely manage Personal Data and Sensitive Personal Data;

We will collect/use/disclose personal data without the consent of individual in case of: necessary for purpose, life threatening situation, publicly available data, national interest, investigations, evaluation purpose, artistic purpose, news activity, provision of legal services, collected by credit bureau, employment purpose, disclosed by public agency, etc;

Except where otherwise specified, we will not share, disclose or sell Personal Data or Sensitive Personal Data to any third parties without the consent of the individual;

We will respond appropriately in the event that an individual contact the appropriate point of contact regarding display, correction, deletion, withdrawal (in full or in part) and/or termination of use of their respective Personal Data or Sensitive Personal Data;

We will maintain records of application, notice, requests, etc. related to Personal Data being processed by the Company;

The collection of your Personal Data by us may be mandatory or voluntary in nature depending on the Purposes for which your Personal Data is collected. Where it is obligatory for you to provide us with your Personal Data and you fail or choose not to provide us with such data, or do not consent to the purposes of collection or this Privacy Policy, we will not be able to provide products and/or services or otherwise deal with you.

Purpose of use for Personal Data and Sensitive Personal Data
We use Personal Data provided to us by individuals for only the following purposes (“Purposes”):

(1) Personal Data and Sensitive Personal Data of our customers (including users of our application software)

to communicate with you;
to maintain and improve customer relationship;
to assess, process and provide products, services and/or facilities to you;
to administer and process any payments related to products, services and/or facilities requested by you;
to provide you with information and/or updates on our products, services, upcoming promotions offered by us and/or events organized by us and selected third parties which may be of interest to you from time to time;
for direct marketing purposes via SMS, phone call, email, mail, social media and/or any other appropriate communication channels to members of our loyalty program in accordance with their consent;
to maintain and update internal record keeping;
for internal administrative purposes;
to send you invitation to join our events and promotions and product launch events;
to monitor, review and improve our events and promotions, products and/or services;
to process and analyse your Personal Data either individually or collectively with other individuals;
to conduct market research or surveys, internal marketing analysis, customer profiling activities, analysis of customer patterns and choices, planning and statistical and trend analysis in relation to our products and/or services;
to share any of your Personal Data with insurance companies necessary for the purposes of insurance claims;
for audit, risk management and security purposes;
for detecting, investigating and preventing fraudulent, prohibited or illegal activities;
for enabling us to perform our obligations and enforce our rights under any agreements or documents that we are a party to;
to transfer or assign our rights, interests and obligations under any agreements entered with us;
to respond to your enquiries or complaints and resolve any issues and disputes which may arise in connection with any dealings with us;
for meeting any applicable legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular or code applicable to us;
to enforce or defend our rights and your rights under, and comply with, our obligations under the applicable laws, legislation and regulations; other purposes required to operate, maintain and better manage our business and your relationship with us, which we notify you of at the time of obtaining your consent.

(2) Personal Data and Sensitive Personal Data of Employment Applicants

Contacting and/or providing information to employment applicants, and other uses necessary for employment and recruiting activities.
If your application is unsuccessful, we will keep your Personal Data for a reasonable period in accordance with our internal policies and procedures and for administration and statistical analysis purposes or for other job opportunities.
If your application is successful, we will process your Personal Data for purposes regarding employment with us in accordance with the applicable law and/or PDPA.

(3) Personal Data and Sensitive Data of our Vendors and Suppliers

to communicate with you;
to maintain and improve business relationship;
to establish your identity and background;
to maintain and update internal record keeping;
for internal administrative purposes;
to conduct credit reference checks and establish your creditworthiness, where necessary;
to administer and give effect to your commercial transactions with us (such as a tender award, contract for service, tenancy agreement);
to process any payments related to your commercial transactions with us;
to process and analyse your Personal Data either individually or collectively with other individuals;
to share any of your Personal Data with the auditor for our internal audit and reporting purposes;
to share any of your Personal Data pursuant to any agreement or document which you have duly entered with us for purposes of seeking legal and/or financial advice and/or for purposes of commencing legal action;
to share any of your Personal Data with our business partners to jointly develop products and/or services or launch marketing campaigns;
to share any of your Personal Data with insurance companies necessary for the purpose of applying and obtaining insurance policy (ies), if necessary;
to share any of your Personal Data with financial institutions necessary for the purpose of applying and obtaining credit facility (ies), if necessary;
for audit, risk management and security purposes;
for detecting, investigating and preventing fraudulent, prohibited or illegal activities;
for enabling us to perform our obligations and enforce our rights under any agreements or documents that we are a party to;
to transfer or assign our rights, interests and obligations under any agreements entered with us;
to respond to your enquiries or complaints and resolve any issues and disputes which may arise in connection with any dealings with us;
for meeting any applicable legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guidance, circular or code applicable to us;
to enforce or defend our rights and your rights under and to comply with, our obligations under the applicable laws, legislation and regulations; or
other purposes required to operate, maintain and better manage our business and your relationship with us, which we notify you of at the time of obtaining your consent;

(4) Personal Data and Sensitive Personal Data of those persons who post/submit Personal Data and Sensitive Personal Data on our website, Facebook page, Instagram page, Tiktok page

Use of works posted/submitted on our website in advertisements for the Company or its affiliates.

*All rights of publicity, copyrights and other industrial property rights in such posted/submitted works shall be attributed to the user who posted/submitted such works; provided, however, that upon posting/submitting such works, the user shall be deemed to have granted the Company a global, royalty-free and non-exclusive license (with right of sublicense to third parties) to use (including, without limitation, reproduce, publicize, send, distribute, assign, loan, translate and adapt) such works, and such user agrees that he or she shall not assert any moral rights in such works.
You agree and consent to us using and processing your Personal Data for the Purposes in the manner as identified in this Privacy Policy. If you do not consent to us processing your Personal Data for one or more of the Purposes, please notify us at the contact details below.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who can access your data?

Your details may be shared within Duo Collections; however, we do not pass on, sell or swap your data to third parties for the purposes of marketing. Any data that is forwarded to third parties is used only to provide you with our services. Any disclosure of your personal data must be for the primary purpose of providing products or services to you in accordance with the policy, or for another specified lawful purpose.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Right to access

You have the right to request information on the personal data that Duo Collections holds about you. You are entitled to know what personal information we are processing, why we have processed it, and whether we have shared your personal information. You may exercise your right to request access and to obtain copies of any personal data we have collected from you, and request that your personal data be provided to you in a format that can be easily read.

You can contact our Data Protection Officer using the contact details in the contact section of this policy and we will provide you with your personal data via email.

Data Protection officer
Address: 1, Yishun Industrial st 1, #07-31, S768160
Email Address: [email protected]

Right to erasure

You have the right to erase any personal data processed by Duo Collections at any time except for in the following situations:

You have an ongoing matter with our customer service team;
You have an open order which has not yet been shipped;
You are suspected of a crime, and the personal data that Duo Collections holds is to be used as evidence in connection with that crime.

Right to object

You have the right to object to the processing of your personal data that is done based on Duo Collections’ legitimate interests. Duo Collections will not continue to process the personal data unless we can demonstrate a legitimate ground which overrides your interest and rights, or due to legal claims.

You also have the right to object to direct marketing. You can opt out from Duo Collections’ direct marketing by following the instructions contained in each marketing email.

Right to restriction

In limited circumstances, you have the right to request that Duo Collections restricts the processing of your personal data. These circumstances include:

If you object to a processing based on Duo Collections’ legitimate interest, in which case Duo Collections’ shall restrict all processing the data pending the verification of the legitimate interest;
If your personal data is incorrect, in which case Duo Collections will restrict the processing of your data pending verification of the accuracy of your data;
If the processing is unlawful, in which case you can request restriction of your personal data as opposed to deletion;
If Duo Collections no longer requires your personal data but it is required by you to defend legal claims.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

You may request for your personal data or if you have any questions relating to Duo Collections’ Data Protection and Privacy Policy, please contact our Data Protection Officer via our contact form (“https://duocollections.com/contact-us/”) or by post to

Duo Collections
18 Yishun Ave 9,
#02-25
Junction Nine
Singapore 768897

Exchange policy

Items bought are non-returnable.

Items bought at the physical shop at Junction Nine is exchangable within 7 days of purchase.

Items bought from duocollections.com is exchangable within 3 days of receipt. Do contact us through the Contact Us page if you need to do any exchanges.

All Masks bought is non-returnable and non-exchangable due to hygiene purposes.

Items policy

While we aim for excellence for our products, do note that colours may differ slightly due to lighting and colour settings.

Date of issuance of this Privacy Policy: 10 January 2020